Some helpful information:

While our phone lines are fully staffed, we handle a large volume of calls daily. Please choose the correct extension to reach the department you need.

We respond to all emails in the order they are received, so we appreciate your patience.

To avoid delays, please include the permit holder's name and DDAI ID in your email.

Please avoid sending multiple emails, as this slows down our process and causes further delays.

If there is an issue with your application, we will contact you or return the items if anything is incorrectly completed.

If you're using our online Renewal Portal, please refer to the help videos on our website at https://ddai.ie/ddai-portal. Alternatively, include the word "Portal" in your email subject line for faster assistance.

If you are expecting application forms, please check both your Email inbox and spam folder as they may have been sent to the email you provided.

New applicants should use our online Eligibility Wizard to request an application form. Ensure you complete this process only once per person.