Passenger Assistance (Regulation EC 1107 / 2006)

From 26th July 2008, under Regulation EC 1107 / 2006, managing bodies of airports have legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air. The Regulation defines a person with reduced mobility (PRM) as any person whose mobility is reduced due to physical incapacity (sensory or locomotory), an intellectual deficiency, age, illness, or any other cause of disability when using transport and whose situation needs special attention and the adaptation to a person’s needs of the service made available to all passengers.

Dublin Airport Authority have appointed One Complete Solution Ltd (OCS) to provide the assistance services to PRMs as set out under Annex 1 of this Regulation, these services are:

Enable passenger to communicate their arrival at the airport and their request for assistance at the designated points inside and outside terminal buildings

Move from designated point to the check-in counter

Check-in and register baggage

Proceed from check-in counter to the aircraft, with completion of emigration, customs and security procedures

Board the aircraft, with the provision of lifts, wheelchairs or other assistance needed as appropriate

Proceed from the aircraft to the baggage hall and retrieve baggage, with completion of immigration and customs procedures

Proceed from the baggage hall to the designated point of departure

Reach connecting flights when in transit, with assistance on the airside and landside

Notification (48 Hours in advance) In order that the most effective e service is delivered to passengers who require these services, persons with reduced mobility should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours in advance of the departure of their flight. It is very important that they contact their airline, travel agent or tour operator directly as their onward travel may be affected otherwise by the safety rules an air carrier applies to the carriage of persons with reduced mobility.

Designated Points of Arrival / Departure DAA has designated points of arrival / departure at Dublin, Cork & Shannon Airport where passengers can advise that they have arrived and require assistance.

At Cork Airport the Designated Points of Arrival / Departure are located in the following areas:

Short Term Multi Story Car Park – Level 1 Lift Lobby

Long Term Car Park 2

PRM set down area in front of the Terminal Building

RPM reception desk located in the main hall of the Terminal Building

Please follow Car Parking directional signage to the designated car parks indicated by the PRM logo.

Special Parking Arrangements- Blue Disability Permit Holders

Cork Airport Reserved easy access car parking is available on the ground floor of the multi-storey car park and a covered walkway takes you directly to the entrance of the Terminal Building. Passengers who may require assistance from the car park can contact our assistance service provider at the pick up point in the lift lobby – level 1. Facilities for set down and pick-up are available for people with disabilities at the entrances to our Arrivals and Departures concourses.

Dublin Airport More than 50 disabled parking spaces have been designated for customers with reduced mobility in the lower ground of Block B. These spaces are well signed and have been marked out to the recommended width to accommodate wheelchairs. In addition each space has been treated with a special non slip surface to provide easy movement and access for customers. Passengers using the new car parking spaces for wheelchair use are charged the long-term car parking rate when parking for more than 3 hours. The long term parking rate is €9.50 per day. Customers should note that they are required to press the Information button at the entrance barrier in order to gain access to the wheelchair car park.

Shannon Airport Drivers with disabilities may avail of the short term car park in order to be closer to the main terminal. Spaces are located at the front of the short term car park adjacent to the arrivals and departures entrance, which are facilitated with ramps to ensure a smooth short trip to and from the terminal building. They will be charged long term rates only. Drivers should ensure that their vehicles have the appropriate sticker to identify them as mobility drivers.

Knock International Airport (Ireland West) Knock International Airport is a customer service oriented organisation and is committed to providing excellent facilities for passengers with disabilities utilising its airport. Knock Airport continues to improve and update these facilities on an on-going basis. There are 20 disabled parking spaces close to the front entrance.

Irish Ferries

Facilities for passengers with reduced mobility and special needs.

Irish Ferries is committed to making travel on our services as easy and comfortable as possible for passengers with special needs.

In addition to mobility and sensory restrictions our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities.

In order to assist, we should be aware of your needs. Self -identification is the best way for us to help you. Please contact us at least 2 working days (48 working hours) before travel. If you have reduced mobility your booking will be flagged, and we will try to position your vehicle close to the passenger lift onboard thereby making the transfer from the car deck to the upper passenger deck areas as easy as possible.

Note: The Dublin Swift is a small craft. The car deck space is limited and the ship operates to a very tight turnaround schedule. If you are travelling with a mobility reduced passenger or young children we suggest that you consider travelling on either of the cruise ferries instead as the car deck space is more generous and the embarkation and dis-embarkation pace is more leisurely.

Facilities for passengers with reduced mobility include:

  • Wheelchair available in every port terminal and on every ship
  • Wheelchair friendly port terminals and ships
  • Specially adapted public toilets in our port terminals and on-board
  • Dedicated seating areas on all ships
  • Specially adapted cabins on our cruise ferries
  • Hearing loops at all our reception decks on board and ashore
  • Registered guide dogs allowed throughout the passenger areas.

Contact us

Disabled Drivers Association of Ireland,
Ballindine, Claremorris, Co. Mayo

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