Welcome to DDAI Online Portal

Renewing your Parking Permit? You will receive a Permit Renewal email one month prior to your permit expiring.

Please note: It is NOT possible to renew your Parking Permit prior to receiving the renewal email.

Using our online portal you can complete many tasks including:

  • Parking permit renewal
  • DDAI membership renewal
  • Upload identification documents
  • Update your address/other personal details
  • Purchase permit windscreen wallet
  • Make payments

To proceed to the Portal please SIGN IN HERE

New User Help

Signing in for the first time and need help?

Photo Tips

Tips to choose and edit smartphone photo for permit renewal

Photo Requirements

Ensure your permit renewal photo is accepted

Renewal Help

Renewing your Parking Permit and need help?

Payments Help

Paying for a Parking Permit and need help?

If you did not receive your invite or for any Portal access queries, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Include your Name, DDAI ID or parking permit number
  • Include ‘Portal’ in email subject line to fast track your query, and brief description of your query

Please Note:

  • When you receive your new Parking Permit please return your old Parking Permit using the pre-paid envelope provided
  • While you can register your details on the Portal at anytime, you can ONLY RENEW your Parking Permit 1 MONTH PRIOR to permit renwal date. You will receive a Permit Renewal email from us inviting you to log into the Portal and renew your Parking Permit
  • Where there is more than one Parking Permit in a household, please use a different email for each applicant
  • Please only take a head & shoulders photo of the applicant (like a passport photo) as large files will clog up the system and cause delays
  • If you are a relative or friend assisting the registered permit holder please DO NOT add your details to the system unless the permit holder has cognitive or other difficulties managing thieir affairs

Photo Requirements

  • Your photo should be no more than six month old
  • Your photo should be in .jpg format
  • Photos of photos are not accepted
  • Your photo should be pssport sized
  • Your photo should show a close up of the permit holders' face and shoulders